How do I clear Cache and Cookies?

Why should I clear Cache and Cookies?

Cache and Cookies are parts of files, images and other temporary data created by a website when you visit. This helps the site to load even faster on your next visit! This temporary data may change if the site has been updated. Occasionally clearing this data allows for fresh images and data to load and eliminate possible errors or other issues you may experience.

How do I clear Cache?

*If you choose to clear cache and cookies, you will remove saved usernames and passwords from the websites that you visit, including PatientsLikeMe. If you choose to clear the cache only it will not remove your usernames and passwords.

Make sure all windows and tabs are closed except the one page that you need to clear cache and cookies. Make sure that one page is on the home screen of your internet browser (Chrome or Safari) and not on the PatientsLikeMe site.

Using Safari on MAC

Open Safari
Click Safari tab
Click Preferences
Click Advanced
Check the box for Show Develop menu in menu bar
Exit Safari tab
Click Develop tab
Click Empty Caches

Using Safari on iOS

Open Settings
Click Apps
Click Safari
Click Clear History and Website Data
Select a timeframe, such as Last hour or All history
Click Clear History

Using Chrome on desktop computer

Open Chrome
Exit all of your PatientsLikeMe windows
In the top right corner, click the More icon
Click Delete browsing data...
Select a timeframe, such as Last hour or All time
Select Browsing history and Cached images and files only
Click Delete data

Using Chrome on mobile device

Open Chrome
Exit all of your PatientsLikeMe tabs
In the top right corner, click the More icon
Click Delete browsing data
Select a timeframe, the default is set to the Last 15 minutes
Click More options
Select Browsing history and Cached images and files only
Click Delete data

*Before you begin clearing cache and cookies, write down all usernames and passwords to the websites you visit, including PatientsLikeMe.

We are asking your browser to remove prior data that may prevent proper loading of the site, and this includes AutoFill usernames and passwords. Although it makes browsing easier, cookies are usually the culprit of website issues especially when other websites are working properly!

Using Safari on MAC

Open Safari
Click Safari tab
Click Preferences
Click Privacy
Click Manage Website Data
Select all Patientslikeme data
Click Remove
*do not click Remove all

Using Safari on iOS

Open Settings
Click Apps
Click Safari
Click Advanced
Click Website Data
Click Edit
Select all PatientsLikeMe data to delete

Using Chrome on desktop computer

Open Chrome
Exit all of your PatientsLikeMe windows
In the top right corner, click the More icon
Click Delete browsing data...
Select a timeframe, such as Last hour or All time
Select Browsing history, Cookies and other site data, and Cached images and files,
Click Delete data

Using Chrome on mobile device

Open Chrome
Exit all of your PatientsLikeMe tabs
In the top right corner, click the More icon
Click Delete browsing data
Select a timeframe, the default is set to the Last 15 minutes
Click More options
Select Browsing history, Cookies and other site data, and Cached images and files
Click Delete data

What can I do if I'm still having trouble loading the site?

If you are still having issues accessing our site after clearing the cache and cookies, always confirm that your device has the correct date and time, and that it is up to date with the latest software for your device. If it is up to date then restart your computer or smartphone. It is always recommended to restart your device at least once a week, and shutdown your device, for up to 30 seconds, once a week.

Questions? Contact us.

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How do I clear Cache and Cookies?

Why should I clear Cache and Cookies?