How do I clear Cache and Cookies?

Why should I clear Cache and Cookies? 

Cache and Cookies are parts of files, images and other temporary data created by a website when you visit. This helps the site to load even faster on your next visit! This temporary data may change if the site is updated. Occasionally clearing this data allows for fresh images and data to load and eliminate possible errors or other issues you may experience. 

Before you begin, save all usernames and passwords. We are asking your browser to remove prior data that may prevent proper loading of the site, and this includes AutoFill usernames and passwords. Although it makes browsing easier, cookies are usually the culprit of website issues especially when other websites are working properly!  

If you choose the clear cache only option it will not remove your passwords! 

How do I clear Cache and Cookies? 

Make sure all windows and tabs are closed except the one page that you need to clear cache and cookies. Make sure that one page is on the home screen of your internet browser (Chrome or Safari) and not on the PatientsLikeMe site. 

If you are still having trouble accessing our site after clearing the cache and cookies, always confirm that your device has the correct date and time, and that it is up to date with the latest software for your device. If it is up to date then restart your computer or smartphone. It is always recommended to restart your device at least once a week. 

Using Safari on MAC  

Clear Cookies on MAC: 

• Open Safari
• Click Safari tab. 
• Click Preferences. 
• Click Privacy. 
• Click Manage Website Data to show list of all past sites you have accessed. 
• In the Search box type patientslikeme. 
• Select all of the patientslikeme items and click remove (do not click remove all). 

Clear only Cache on MAC: 

• Open Safari
• Click Safari tab. 
• Click Preferences. 
• Click Advanced. 
• Check the box for Show Develop menu in menu bar. 
• Exit Safari tab. 
• Click Develop tab. 
• Click Empty Caches. 

Using Safari on iOS 

• Open Settings
• Click Safari. 
• Click Clear History and Website Data. 
• If the issue persists, repeat the steps above and click Safari. 
• Click Advanced. 
• Click Website Data. 
• Click Remove All Website Data. 

Using Chrome on Computer/Laptop 

• Open Chrome
• Click the More icon
• Click or hoover over More Tools. 
• Click Clear browsing data.  
• Check the boxes for Browsing History and Cached images and files.  
• Click Clear Data. 
• If the issue persists, repeat the steps and click Clear browsing data again. 
• Check the box for Cookies and other site data, Browsing History and Cached images and files.  

Using Chrome on Android  

• Open Chrome
• Click the More icon
• Click History. 
• Click Clear browsing data 
• Check the boxes for Cookies and site data and Cached images and files. 
• Change Time range from All time to last hour. 
• If the issue persists, repeat the steps and click History again. 
• Click the search button  and type patientslikeme. 
• Click the X for all things patientslikeme to remove all cache and cookies. 

Using Firefox and other browsers on Computer/Laptop 

• Open Browser. 
• Click the Menu icon 
• Click History. 
• Click Clear Recent History  
• Check the box for Browsing & download history, Form & search history & Cache 
• Change Time range from Everything to last hour. 
• Click OK 
• If the issue persists, repeat the steps above and click Clear Recent History 
• Click the box for Cookies, Browsing & download history, Form & search history & Cache. 

Questions? Contact us.