Password Tips

Passwords are your first and best line of defense. You should use different passwords, especially on sites that have sensitive information about you. 

Passwords on PatientsLikeMe must be at least 8 characters long and include at least two of the following:

• an uppercase letter
• lowercase letter
• number or special character

We encourage all members to use even stronger passwords. Here are some tips on creating good passwords:

A good way to make a password is to take a phrase you can remember then use the first letter of each word and substitute a number or symbol in somewhere. For example:

a. The phrase “I need a really good password to protect my account.”

b. Becomes “Inargptpma”

c. Then substitute to get “Inargp2pma”

We also suggest trying password manager like 1Password or LastPass. These tools allow you to remember a single strong password to access the tool, then the tool provides and stores strong unique passwords for each site you visit.

Do not share your password with anyone—including PatientsLikeMe staff. When you have trouble logging in or would like to change your password, the PatientsLikeMe site has functionality that helps you get what you need while keeping your password secret. Do not provide your password to PatientsLikeMe staff in these or any other situations.

PatientsLikeMe will never ask you for your password. If somebody asks, notify a community moderator immediately.

If you believe your password has been compromised, change it immediately.

How do I change my password? 

Only you can change and see your password. PatientsLikeMe will never ask for your password, and you should never share your password with anyone.

If you are logged out of the site, head to our password reset page here for further instructions:

https://www.patientslikeme.com/users/password/new 

If you are logged into the site:

To change your password, click on Account on the top right of the page. You can then select Password and linked accounts from the menu bar on the left-hand side of the page.